Instead, I need to browse and click on the file going through the folders from the top. That is, because the software believes a sync is pending, it won't allow you to attach a file from that folder to an email using a shortcut. The only real implication of this I've noticed is that shortcuts to the files in the folder don't work. The fact that MS can't figure this one out is rather scary.
It would seem to me that once all the files in a folder show that they are synched, the software needed to go up a level and check off the folder itself would be pretty simple. This happened after an update that MS ran in March and I cannot get MS interested in taking the issue seriously. However, those nine folders (and some subfolders under them) all show that a sync is pending. The OneDrive icon shows that everything's up to date. All of the files in those folders show that they are synched.
In my case, it involves the same nine folders in documents. They, however, pretend that this isn't their problem and unhelpfully blame it on Windows. I'm using OneDrive for Business and have access to the MS Business Concierge service.
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